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Shopping at FLL Airport
The shops at Fort Lauderdale Airport offer you a variety of products, from convenience items to souvenirs and luxury brands. However, your shopping experience can be very inconsistent. While some stores offer adequate service, the Duty-Free establishments are a recurring focus of complaints for poor customer service and confusing sales policies.
Frequently Asked Questions (FAQs)
Do I need an international flight to buy at the Duty-Free shops?
Yes, for the purchase of alcohol and tobacco, it is a requirement to have a boarding pass for an international destination. However, many other products such as perfumes, cosmetics, and sweets are available to all passengers. Despite this, keep in mind that many users report that the staff arbitrarily denies them service.
If I buy at Duty-Free, do they deliver the products at the store?
Not always. For purchases of liquids such as alcohol or perfumes, the usual practice is for the store to deliver your products directly to the boarding gate, just before you board the plane. This process has generated multiple complaints due to a lack of staff to make the delivery.
Are the shops open for night flights?
Most shops, including the Duty-Free, have limited hours and usually close long before the last flights depart. Do not count on being able to do last-minute shopping if you are traveling late at night.
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Critical Points / Traveler's Handbook
The Disappointing Service at Duty-Free Shops
This is the most criticized point. The staff at the Duty-Free shops (both 3Sixty and Broward) are consistently described as rude, unhelpful, and unmotivated. Be prepared for a possible bad attitude and confusing sales policies. The shopping experience is far from premium.
The Risk of Gate Delivery
The system of delivering Duty-Free purchases at the boarding gate is prone to failure. There are numerous reports of passengers whose purchases never arrived at the plane due to a lack of staff, resulting in the loss of money. It is a risky bet if the product is important to you.
The Language Barrier and Discriminatory Treatment
Some travelers have reported feeling discriminated against or poorly treated by the staff of the Duty-Free shops based on their appearance or the language they spoke. The service seems to improve markedly if you communicate in Spanish with certain employees, which indicates an unacceptable inconsistency.
Duty-Free and Tax-Free Shops
3Sixty and Broward Duty Free
Pros:
- Occasionally, you can find good promotions on liquors and perfumes, although this is not the norm.
Cons:
- Customer service consistently rated as terrible, with rude, lazy, and bad-attitude staff.
- Refusal to sell products without clear explanations, even to passengers with international flights.
- Serious problems with the gate delivery system, with purchases that never arrive.
Fashion and Accessories Stores
Sunglass Hut
Pros:
- Good selection of recognized brands and latest models of sunglasses.
- Some users have highlighted the kindness and excellent service of certain employees.
Cons:
- Prices can be higher than in stores outside the airport.
- The quality of service can be inconsistent depending on the staff on duty.
List of stores by Terminal
Below is the list of stores in their terminals. Hours and availability may vary.
Terminal 1
3Sixty Duty Free & More
Connector B-C, Post-Security
Hours: 5:00 am - 7:00 pm
5th & Sunset
Connector B-C, Post-Security
Hours: 5:00 am - 8:00 pm
Concourse A, Post-Security
Hours: 9:00 am - 5:00 pm
CNN
Concourse A, Post-Security
Hours: 5:00 am - 10:00 pm or last flight
Desigual
Concourse B, Post-Security
Hours: 9:00 am - 5:00 pm
Harley Davidson
Connector B-C, Post-Security
Hours: 5:00 am - 8:00 pm
Hudson
Concourse B, Post-Security
Hours: 5:00 am - last flight
Hudson News
Concourse A, Post-Security
Hours: 9:00 am - 6:00 pm
Ink by Hudson
Connector B-C, Post-Security
Hours: 5:00 am - 8:00 pm
Intracoastal News
Concourse B, Post-Security
Hours: 5:00 am - last flight
Island of Bahama
Concourse B, Post-Security
Hours: 9:00 am - 5:00 pm
M.A.C.
Connector B-C, Post-Security
Hours: 5:00 am - 8:00 pm
NewsLink
Concourse C, Post-Security
Hours: 5:00 am - last flight
Rip Curl
Connector B-C, Post-Security
Hours: 5:00 am - 8:00 pm
Sweet Indulgences
Connector B-C, Post-Security
Hours: 5:00 am – 8:00 pm
Tech on the Go
Concourse A, Post-Security
Hours: 9:00 am - 5:00 pm
Concourse C, Post-Security
Hours: 5:00 am - last flight
Terminal 2
3Sixty Duty Free & More
Concourse D, Post-Security
Hours: 6:00 am - last international flight
Distinctively Florida & Ink by Hudson
Concourse D, Post-Security
Hours: 5:00 am - last flight
EVOLVE by Hudson
Concourse D, Post-Security
Hours: 5:00 am - last flight
Hudson Retail Kiosks
Concourse D, Post-Security
Hours: 5:00 am - last flight
Terminal 3
3Sixty Duty Free & More
Concourses E and F, Post-Security
Hours: 5:00 am - 8:00 pm
CNBC Next Generation
Concourse E, Post-Security
Hours: 5:00 am - last flight
Concourse F, Post-Security
Hours: 5:00 am - last flight
Hip & Humble
Concourse E, Post-Security
Hours: 5:00 am – 9:00 pm
InMotion
Concourse F, Post-Security
Hours: 6:00 am - 7:00 pm
M.A.C and Jo Malone
Concourse F, Post-Security
Hours: 5:00 am - 9:00 pm
PGA Tour Fan Shop
Concourse E, Post-Security
Hours: 5:00 am - 9:00 pm
Runway
Concourse E, Post-Security
Hours: 5:00 am - 9:00 pm
SPANX
Concourse E, Post-Security
Hours: 5:00 am - 9:00 pm
TODAY
Concourse F, Post-Security
Hours: 5:00 am - 9:30 pm
Tripadvisor
Concourse E, Post-Security
Hours: 5:00 am - 10:00 pm
Tropical Exchange
Concourse F, Post-Security
Hours: 5:00 am – 9:00 pm
Tropical News
Upper Level, Pre-Security
Hours: 5:00 am - 9:00 pm
Terminal 4
3Sixty Duty Free & More
Concourse G West, Post-Security
Hours: 5:00 am - 12:00 am
A Day at the Beach
Concourse G, Post-Security
Hours: 5:00 am - 9:00 pm
Beaches Travelmart
Concourse G East, Post-Security
Hours: 5:00 am - 9:30 pm
CNBC Express
Concourse G, Post-Security
Hours: 5:00 am - last flight
CNBC Smartshop
Concourse G, Post-Security
Hours: 5:00 am - last flight
Coastal Expressions/Shades of Time/Brighton
Concourse G, Post-Security
Hours: 5:00 am - 9:00 pm
Dylan's Candy Bar
Concourse G East, Post-Security
Hours: 5:00 am - 9:30 pm
InMotion
Terminal 4G West, Post-Security
Hours: 5:30 am - 9:30 pm
LEGO
Concourse G, Post-Security
Hours: 9:00 am - 6:00 pm
Trend & Treasure
Concourse G, Post-Security
Hours: 5:00 am - 9:00 pm
Univision
Concourse G, Post-Security
Hours: 5:00 am - 9:30 pm