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Services at Fort Lauderdale Airport
Frequently Asked Questions (FAQs)
Is the airport's Wi-Fi reliable?
Yes. Wi-Fi is free and unlimited in all terminals and in the rental car center, and it is one of the best-rated services: some travelers say its speed beats that of other airports. Keep in mind that in the cell phone waiting lot the data signal of some carriers can be very weak.
Will I easily find a place to charge my phone?
Not always. There are outlets under some seats, but many travelers report that a good part of them do not work and that the gates need more charging points. Arrive with your devices charged and carry a power bank.
Are there good facilities for traveling with children?
Yes. You will find private nursing rooms (Mamava pods) in all terminals and family restrooms. The only children's play area is in Terminal 1.
Can I store my luggage at the airport?
Yes, there is luggage storage in terminals 1, 2 and 3, from 8:30 am to 5:30 pm on weekdays and until 6:30 pm on weekends. The Terminal 4 location is temporarily closed.
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Critical Points / Traveler's Handbook
The search for a working outlet
Do not take it for granted that you will be able to charge your devices. Travelers report that about half of the outlets in the gate seats do not work. Be self-sufficient: arrive with everything charged and carry a power bank.
Inconsistent restrooms
Opinions on cleanliness are divided. Many describe the airport as clean, but restrooms are a frequent complaint, with reports of bad smells and a lack of soap or paper towels in some terminals. Carry hand sanitizer and tissues.
Finding a seat
At peak times or during delays, the gate areas fall short and some passengers end up sitting on the floor. The check-in areas of Terminal 1 have almost no seating.
Carts are not free
Luggage carts cost USD 7 and are paid by card. Some travelers find it excessive because they are free at many other airports.
The "dead zone" of the cell phone lot
If someone is picking you up and plans to use the Cell Phone Lot, warn them that the data coverage of some carriers, such as AT&T, is practically non-existent there. This can make it hard to coordinate the pickup.
Pros and Cons of the Services at FLL
- Pros:
- Fast, free Wi-Fi: in all terminals and the rental car center.
- Nursing rooms in every terminal: private Mamava pods and family restrooms.
- Luggage storage in three terminals: useful for cruise passengers and long layovers.
- Art exhibitions: they make waits more pleasant.
- Cons:
- Outlets that do not work: and few charging points at the gates.
- Uneven restrooms: complaints about smells and missing supplies.
- Paid carts: USD 7 each.
- Limited hours: luggage storage and currency exchange close in the evening.
Wi-Fi
The airport has free and unlimited Wi-Fi in all terminals, concourses and the rental car center. The networks are 'Airport-Wifi-Terminal_1', 'Airport-Wifi-Terminal_2', 'Airport-Wifi-Terminal_3', 'Airport-Wifi-Terminal_4' and 'Airport-Wifi-Rental_Car_Center', depending on where you are.
User experience:
- It is one of the best-rated services: travelers praise its coverage and speed in the terminals and the rental car center.
- Performance can drop at the busiest times.
Strategy: connect to the network for your terminal and use a VPN for anything sensitive, as on any public network.
Outlets for charging devices
The terminals have free charging stations and outlets under some seats in the gate areas.
User experience:
- It is one of the worst-rated services: many outlets in the seats do not work.
- Travelers ask for more charging points at the gates and say there are no USB ports.
- Some first-timers do find plugs under the seats and rate them positively.
Strategy: carry a charged power bank and, if you find a working outlet, try the one next to it before settling in.
Banking services and currency exchange
The currency exchange is on the lower level of Terminal 4, before security, open Monday to Friday from 8:30 am to 8:00 pm and Saturday and Sunday from 9:00 am to 5:00 pm (tel. +1 954 702 3249). ATMs are available 24 hours, before and after security, in all terminals and in the rental car center.
User experience:
- The ATMs are easy to find and there are no significant complaints.
- Currency exchange is concentrated in a single terminal and closes early on weekends.
Carts and bag wrapping
Luggage carts: USD 7, paid by card at the dispensers.
Bag wrapping: USD 15 per bag (USD 22 for irregular items).
User experience:
- Several travelers complain about paying for carts, which are free at many airports.
Art exhibitions
FLL has permanent art exhibitions with paintings, photographs and other installations throughout the terminals.
User experience:
- Passengers say the exhibitions make the atmosphere more pleasant and offer a welcome distraction during waits.
Traveling with children
Children's play area: on the mezzanine of Terminal 1.
Family restrooms: available in all terminals.
Nursing rooms: six private nursing rooms (Mamava pods) across the four terminals. To use them, you need a code that you can get with the Mamava app or by calling +1 954 359 1201.
User experience:
- Families value the clean, private nursing rooms, also available after security.
- The only play area is in Terminal 1, so it is out of reach for those flying from other terminals.
Luggage storage
- Terminal 1: 2nd floor, before security, next to the Concourse B exit.
- Terminal 2: lower level, next to baggage claim.
- Terminal 3: baggage claim, next to the JetBlue office.
- Terminal 4: temporarily closed.
Hours: Monday to Friday from 8:30 am to 5:30 pm; Saturday and Sunday from 8:30 am to 6:30 pm. For more information, call +1 954 359 5505.
User experience:
- Travelers find it very useful for long layovers and for visiting the city before or after a cruise.
- The main drawback is the hours: it is no use for late arrivals or very early departures.
Strategy: if you fly from Terminal 4, leave your bags at Terminal 3, the closest one, and check the closing time before going out.