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List of airlines operating at FLL
Fort Lauderdale Airport is a major hub, especially for low-cost airlines like Spirit, Allegiant, and JetBlue. While this offers you a wide range of destinations at competitive prices, the customer service experience can be highly variable. It is crucial that you know what to expect from each company, as your choice of airline will directly impact the quality of your trip.
Frequently Asked Questions (FAQs)
Where are the customs for international flights located?
U.S. Customs and Border Protection for all international arrivals is located in Terminal 1 and Terminal 4.
Which low-cost airlines operate at FLL?
FLL is a key hub for several low-cost airlines, including Spirit (Terminal 4), Allegiant (Terminal 1), Frontier (Terminal 1), JetBlue (Terminal 3), Avelo (Terminal 3), and Flair (Terminals 3 and 4).
Which traditional airlines fly from FLL?
The main traditional airlines also have a strong presence: Delta operates from Terminal 2, United from Terminal 1, and American Airlines from Terminal 3.
Is the customer service of the airlines at FLL good?
The experience is very inconsistent. Complaints about ground staff (check-in and boarding gate) are frequent across almost all airlines, with reports of unfriendliness and unwillingness to help. It is a widespread weak point at the airport.
Photo by Marko Pavlichenko on Unsplash
Critical Points / Traveler's Handbook
The Low-Cost Dilemma: Price vs. Reliability
Ultra-low-cost airlines like Spirit, Frontier, and Allegiant are known for their attractive base fares, but also for a history of delays, cancellations, and poor customer service. The economic savings can come at the cost of time and stress. If you choose to fly with them, have a contingency plan and travel with patience.
The Quality of Ground Staff: A Widespread Challenge
A cross-cutting complaint to almost all airlines at FLL is the quality of service from the staff at the counters and boarding gates. Numerous travelers report interactions with rude, apathetic, or unhelpful employees. Be prepared to be proactive and defend your rights as a passenger politely but firmly.
Baggage: A Constant Point of Friction
Mishandling of luggage, delays in delivery, and confusing or strict fee policies are recurrent complaints. To avoid problems, travel light if possible, know your airline's baggage policy in detail, and never leave valuables in checked luggage.
Terminal 1
Allegiant Air: +1 702 505 8888 - Known for its low fares, but also for poor customer service and numerous additional charges. The ground staff has been described as rude.
Avianca: +1 800 284 2622 - Generally valued for its onboard service, but with reports of delays and difficulties in managing refunds.
Copa Airlines: +1 800 359 2672 - Good in-flight service, although problems with baggage handling and delivery at FLL are reported.
Frontier Airlines: +1 801 401 9000 - Famous for its cheap fares, but highly criticized for its terrible customer service, constant cancellations, and delays.
Southwest Airlines: +1 800 435 9792 - Praised for its baggage policy and efficient boarding, although the ground staff at FLL has received some criticism for their attitude.
United Airlines: +1 800 523 3273 - Offers a wide network of routes, but customer service is inconsistent.
Other airlines: Air Canada (Quebec), Alaska Airlines, Bahamasair, Caribbean Airlines, Silver Airways, Western Air.
Terminal 2
Delta Air Lines: +1 800 221 1212 - Considered one of the most reliable options at FLL, with a generally positive experience. However, it is not exempt from complaints about customer service agents with a bad attitude.
Other airlines: Air Canada, WestJet.
Terminal 3
American Airlines: +1 800 433 7300 - Strong connection network, but the check-in and baggage handling process at FLL is often described as chaotic.
JetBlue: +1 800 538 2583 - Popular for its good onboard service and entertainment. However, the ground staff at FLL is frequently rated as rude and delays are common.
Other airlines: Avelo Airlines, Azul Linhas Aéreas, BermudAir, El Al, Flair Airlines, Sun Country Airlines.
Terminal 4
Spirit Airlines: +1 801 401 2222 - It is the main airline of the terminal. Known for its extremely low fares, but it is the company with the most complaints about cancellations, delays, rude staff, and a generally frustrating experience. Flying with Spirit from FLL requires a high tolerance for risk and uncertainty.
Other airlines: Air Transat, Flair Airlines, Porter Airlines.