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Customer Service and Travel Assistance
Frequently Asked Questions (FAQs)
Is the airport staff at FLL friendly?
It varies a lot. Many travelers describe the staff as friendly, multilingual and helpful, but there are also frequent complaints about rude or indifferent treatment, especially at some airline counters and bag drops.
What do I do if I lose an item at the airport?
If you lost it on the plane, contact your airline. If it was in the terminal, file a report with the online form and call the Lost and Found office (level 2 of the rental car center, across from Enterprise). Items found are kept for 30 days and can be picked up 24/7.
What are security and the TSA like at FLL?
Most recent reviews describe security as fast, often under 10 minutes, and many praise the agents. Even so, there are complaints about rude treatment from some agents, and the checkpoints may not be open yet for the first flights of the day.
What is the best number for a general inquiry?
The main airport information number is +1 866 435 9355, which operates 24 hours and has a menu to direct you to the right department. For non-urgent complaints or inquiries, you can also write to [email protected].
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Critical Points / Traveler's Handbook
Inconsistent human service
Your experience will depend largely on the staff you deal with. Some employees are praised for their professionalism and patience, while others receive complaints of rude treatment, particularly at some airline counters. Do not expect proactive service: sometimes you will have to insist to get the help you need.
Immigration on international arrivals
Travelers arriving on international flights report waits of two to three hours at immigration when few officers are working. If you have a connection, leave a wide margin: several recommend at least three to four hours.
First flights of the day
For flights before 6:00 am, some travelers found the security checkpoint and airline counters still closed, with long lines when they opened. Arrive early, but expect to wait until the checkpoint opens.
Lost and found: act quickly
Items left at TSA checkpoints reach the lost and found office the next business day, and everything is kept for 30 days. File the online report as soon as you notice the loss and follow it up.
Pros and Cons of Customer Service at FLL
- Pros:
- Fast security: many travelers get through in less than 10 minutes, with CLEAR and PreCheck in every terminal.
- Friendly, multilingual staff: frequently highlighted in reviews.
- 24-hour information line: +1 866 435 9355.
- Online lost and found report: with pickup 24/7.
- Cons:
- Uneven treatment: complaints about some airline counters and TSA agents.
- Slow immigration: waits of up to three hours on international arrivals.
- Late opening for early flights: checkpoints and counters that open close to departure time.
Customer Service
You can contact the airport 24 hours a day at +1 866 435 9355 or the administration office at +1 954 359 6100 (Monday to Friday, office hours). For security inquiries, contact the TSA at +1 866 289 9673 or through their online customer service. You can also write to [email protected].
User experience:
- Many reviews praise the staff as friendly, respectful and multilingual, and describe the airport as smooth and well organized.
- The most repeated complaints are about rude treatment at some airline counters and bag drops, and long lines with few agents.
- Some travelers mention a lack of staff for the size of the airport.
Strategy: for airline issues, use the airline's app or phone line while you wait in line; for complaints about the airport, write to [email protected] with date, time and terminal.
Lost and Found
For belongings lost on the plane, contact your airline directly. If you lost something in the terminal, the lost and found office is on level 2 of the rental car center, across from Enterprise. Call +1 954 359 2247 (extension 3) or, preferably, complete the online form.
- Items lost at TSA checkpoints arrive at the office the next business day.
- Items are kept for 30 days.
- Pickup is available 24/7.
User experience:
- Having a formal online system is rated positively.
- Some travelers report little help from TSA staff when trying to recover items left at the security checkpoint.
Strategy: file the online report the same day, with a detailed description and photos if you have them, and call extension 3 to follow up.
Medical Services
There are automated external defibrillators (AEDs) in accessible locations in all terminals for cardiac emergencies.
User experience:
- Some travelers report that neither restaurant staff nor TSA agents had basic first aid supplies, such as an adhesive bandage.
- There have also been cases in which front-line staff did not respond immediately to a medical situation and other passengers stepped in.
Strategy: carry a small first aid kit and your medication in your carry-on; in an emergency, ask any employee to call the airport's emergency services.
TSA Cares
The TSA offers a helpline called TSA Cares (+1 855 787 2227) for travelers with disabilities, medical conditions or other circumstances that require special assistance during screening.
User experience:
- Several travelers with medical conditions say the screening was quick and respectful, and praise the new scanning machines.
- There are also serious complaints about agents who showed little sensitivity with medical supplies or with children.
Strategy: call TSA Cares at least 72 hours before your flight to request support and carry your medical documentation in your carry-on.