Customer service and travel assistance

Customer Service

You can reach the airport 24 hours a day at Tel +1 866 435 9355 or the administration office at Tel +1 954 359 6100 Monday through Friday between 8:00 am and 4:30 pm. The customer information line offers eight menu options:

1. Airline information
2. Airport parking
3. Transportation
4. Lost and found
5. Aircraft noise concerns
6. Credentialing center
7. Broward County Aviation Department
8. Other airport services

For security inquiries, contact the Transportation Security Administration at Tel +1 866 289 9673 or visit the TSA Customer Service.

You can also e-mail [email protected].

✔ Pros:

• Some passengers praised the airport’s cleanliness and clear signage.
• Customs agents were rated as helpful.

❌ Cons:

• Multiple complaints about staff behavior at various airport service points, especially at information and assistance counters​.
• Reports of discrimination from airline employees and service agents.
• Organizational issues leading to passenger confusion.

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Lost and Found

For belongings lost on the plane, contact your airline.

On the other hand, if you have misplaced any of your belongings within the airport premises, the Lost & Found office is located on level 2 of the rental car center, next to the elevators.
Hours: Monday through Friday from 8:30 am to 12:00 pm and from 1:00 pm to 4:00 pm.

If you have already left the airport, it is possible to contact the office by calling Tel +1 954 359 2247. You can also write an email to [email protected]. This email should contain the following information: passenger's name, telephone number, date the item was lost, location of the last place you remember seeing the item and description. In addition, you can complete the following online form.

✔ Pros:

• The airport has a Lost and Found department, making it easier to recover misplaced belongings.

❌ Cons:

• A traveler reported losing their ID at TSA security and receiving hostile treatment from staff, with no proper assistance provided.
• The process for retrieving lost items has been described as inefficient in some cases.

Medical Services

Automated External Defibrillators (AEDs) are vital life-saving devices during cardiovascular emergencies and are located in accessible locations within all terminals.

✔ Pros:

• The airport has emergency personnel trained to handle medical situations.

❌ Cons:

• Few detailed reviews about the quality of medical services, but a concerning case involved a passenger who fell while in the TSA line and received no assistance from agents, relying on other passengers for help.
• Delayed response to emergency situations has been reported.

TSA Cares

The Transportation Security Administration (TSA) offers dedicated lanes for passengers who require special assistance during the security screening process. Travelers with disabilities or medical conditions can prepare for their trip by contacting the TSA Cares helpline at Tel +1 855 787 2227. Here, you can also inquire about items allowed through security screening or ask general questions to enhance your airport experience.

✔ Pros:

• Some travelers mention that security screenings are relatively quick and efficient.

❌ Cons:

• Complaints about TSA agents being rude, shouting instructions, and causing confusion.
• Lack of proper assistance for passengers with mobility issues, even when help is requested.
• Poorly managed security procedures that have caused unnecessary delays.